Overview:   Patient Care Coordinator is responsible in obtaining information to make each patient’s encounter a positive one.

Job Responsibilities:

  • Check patients in for their provider appointments.
  • Assist patients with the completion of their medical forms and any questions they may have.
  • Answers phone calls and provides information regarding our audiology providers and services in a professional and efficient manner.
  • Schedules, problem solves, communicates, and coordinates appointments.
  • Collects, processes and records information regarding patient(s)’ authorizations & referrals.         
  • Communicates with internal and external teams (i.e. patients, family members, physicians, management, etc.) on eligibility requirements, policy benefits eligibility determinations, etc.       
  • Creates all necessary correspondence pertaining to eligibility determination.         
  • Provides all necessary follow up to ensure patient’s encounter is a positive experience.     
  • Collaborates with the front desk supervisors, as needed, to coordinate positive and prompt service
  • Ensures that all referral forms are sent to health records in a timely manner, after assigned actions are completed and patient record is created and/or updated accordingly.                                                          
  • Completes billing/clinical transaction information.              
  • Maintains knowledge of first-party and third-party payment procedures and regulations.   
  • Answers, responds and documents phone calls, request and questions from patients in a timely manner.
  • Assist clients and staff with referral questions as they occur.


  • Professional, friendly, outgoing and flexible
  • Able to multi-task and move effortlessly from one project to another
  • Can complete assigned duties and projects in a timely manner
  • Can prioritize schedule management and office duties
  • Can work independently and as a team member
  • High School diploma/GED required; undergraduate degree preferred
  • Two (2) to five (5) years of experience working in the healthcare field preferred
  • Excellent customer service skills in a healthcare environment
  • Must have a strong knowledge of medical terminology
    • Skilled in Microsoft Office Suite                                          
    • Polished Communication skills both written and verbal
Job Location: All University Otolaryngology Locations

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