PATIENT CARE COORDINATOR

Overview:   Patient Care Coordinator is responsible in obtaining information to make each patient’s encounter a positive one.

Job Responsibilities:

• Check patients in for their provider appointments.
• Assist patients with the completion of their medical forms and any questions they may have.
• Answers phone calls and provides information regarding our audiology providers and services in a professional and efficient manner.
• Schedules, problem solves, communicates, and coordinates appointments.
• Collects, processes and records information regarding patient(s)’ authorizations & referrals.         
• Communicates with internal and external teams (i.e. patients, family members, physicians, management, etc.) on eligibility requirements, policy benefits eligibility determinations, etc.       
• Creates all necessary correspondence pertaining to eligibility determination.         
• Provides all necessary follow up to ensure patient’s encounter is a positive experience.     
• Collaborates with the front desk supervisors, as needed, to coordinate positive and prompt service
• Ensures that all referral forms are sent to health records in a timely manner, after assigned actions are completed and patient record is created and/or updated accordingly.                                                          
• Completes billing/clinical transaction information.              
• Maintains knowledge of first-party and third-party payment procedures and regulations.   
• Answers, responds and documents phone calls, request and questions from patients in a timely manner.
• Assist clients and staff with referral questions as they occur.

Qualifications:

• Professional, friendly, outgoing and flexible
• Able to multi-task and move effortlessly from one project to another
• Can complete assigned duties and projects in a timely manner
• Can prioritize schedule management and office duties
• Can work independently and as a team member
• High School diploma/GED required; undergraduate degree preferred
• Two (2) to five (5) years of experience working in the healthcare field preferred
• Excellent customer service skills in a healthcare environment
• Must have a strong knowledge of medical terminology
  • Skilled in Microsoft Office Suite                                          
  • Polished Communication skills both written and verbal